Shipping Policy

 

 

Order Processing

 

Orders are typically processed within 1–3 business days after payment is received.

Processing time may vary depending on product availability, testing requirements and order volume.

Customers will be notified if any delays occur.

 

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Shipping Methods

 

CMPULSE ships parts using reliable courier and postal services to ensure safe and timely delivery.

Shipping options may include:

Standard shipping

Express shipping

Courier delivery

Shipping carrier is selected based on destination, package size and service availability.

 

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Delivery Time

 

Estimated delivery time depends on destination and shipping method.

Typical delivery time:

Australia: 2–7 business days

International: 5–15 business days

Delivery times are estimates only and may vary due to courier delays, customs processing or peak periods.

 

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Shipping Costs

 

Shipping cost is calculated at checkout based on:

Delivery location

Package size and weight

Shipping method selected

Customer is responsible for all shipping costs unless otherwise agreed.

 

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Order Tracking

 

Tracking information will be provided when available.

Customers can use the tracking number to monitor delivery status through the courier service.

 

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Packaging

 

All parts are carefully packaged to reduce risk of damage during transport.

Electronic modules and controllers are packed with protective materials suitable for sensitive components.

 

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Incorrect Address

 

Customers are responsible for providing accurate shipping information.

CMPULSE is not responsible for delays or lost shipments due to incorrect address details provided at checkout.

Additional shipping charges may apply if re-delivery is required.

 

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International Orders

 

International customers may be responsible for:

Import duties

Taxes

Customs clearance fees

These charges are determined by the destination country and are not included in product price or shipping cost.

 

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Damaged Shipments

 

If a package arrives damaged:

Please contact CMPULSE as soon as possible.

Provide photos of:

Damaged packaging

Damaged part

Shipping label

This will help us assist with a resolution.

 

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Shipping for Warranty or Core Returns

 

Customers are responsible for shipping costs when returning parts for:

Warranty inspection

Core return refund

We recommend using tracked shipping and secure packaging.

CMPULSE is not responsible for damage occurring during return shipment.

 

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Contact

 

For shipping enquiries please contact:

CMPULSE Support

michal@cmpulse.com