Refund policy

 

Return & Refund Policy

 


 

3 Month “NO NONSENSE” Warranty

 


All eligible parts supplied by CMPULSE include a 3 month “NO NONSENSE” warranty from the date of purchase.


If a part becomes faulty during the warranty period, the customer may return the item to us for inspection. We aim to provide a simple and fair process to support reliable operation of your refrigeration equipment.

 

 

 

Warranty Process

 


If you believe a part is faulty:

 

  1. Contact CMPULSE with your order number and part details.

  2. Send the part back to us for inspection.

  3. Our technicians will test and inspect the returned component.

  4. We will notify you whether the warranty claim is approved or declined.

 


If approved, we will provide one of the following solutions:


Repair of the part

Replacement part

Refund (if replacement is not available)


Resolution method will depend on part availability and inspection results.

 

 

 

Return Shipping

 


Customer is responsible for shipping the part back to CMPULSE for warranty inspection.


We recommend using tracked shipping and proper packaging to avoid damage during transport.


CMPULSE is not responsible for parts damaged during return shipping due to insufficient packaging.

 

 

 

Inspection Time

 


Inspection time may vary depending on the type of part and testing requirements.


Some electronic controllers and refrigeration modules require specialised diagnostic testing which may take additional time.


We will aim to complete inspection as quickly as possible and keep customers informed of progress.

 

 

 

Warranty Conditions

 


Warranty applies only to:


Parts installed correctly

Parts used under normal operating conditions

Parts that have not been physically damaged, modified or misused


Warranty does not cover:


Incorrect installation

Electrical damage caused by external equipment

Water damage or contamination

Physical damage or impact

Burnt components due to system faults

Normal wear and tear

 

 

 

Returns

 


Returns may be accepted for eligible items.


Returned items must:


Match the original part supplied

Not be altered or disassembled

Be securely packaged


Please contact CMPULSE before returning any item.

 

 

 

Core Return Refund

 


Some remanufactured parts qualify for a core return refund.


Customers may return their old faulty component after purchase to receive a partial refund once the core is inspected and approved.

 

 

 

Contact

 


For warranty or return enquiries please contact:


CMPULSE Support

michal@cmpulse.com


Please include:


Order number

Part number

Description of issue